Support

At EFI we have a full support team who will deal with any problem you encounter. There is the option of sending an email (for a swift reply), a phone call (to deal with someone personally) or the answer you are looking for may be in one of our Online Manuals.

Below are specific headings for the types of support you may need. Please click on them to expand the section. If you can not find what you are looking for please contact us. Our details can be found on the Contact Page.

Services, Service visits and Repairs can be easily organised by contacting us on our Contact Page, either by email or phone.

Service visits can include the controllers being cleaned, the filters changed and a general all over check to ensure the smooth running of your controller. This should not interfere with the running of your controller or machine.

Repairs are easy to organise through either phone or email. Depending on current demand and urgency, repairs can be a same day or a next day visit.
Training for our controllers can be easily organised if the customer is having difficulty trying to set up or modify the existing setup. This can be achieved over the phone or, if a group needs some training with the software, an engineer can be requested for an onsite demonstration. The engineer option is a more "all round" experience that will cover all of the software and not just the single issue that has been brought up.

All phone numbers and our email address are on the Contact Page if you wish to contact us.
There are a variety of manuals that are available for our contollers and products which may be able to help you solve any problems you are having. To view these manuals please go to our Documents and Downloads Page.

Please note that some documents require a login. If you do not have this login or are having problems accessing documents please Contact Us.